Refund policy
At Lush Lounge Clothing, we want you to love what you wear. If something isn’t right, we’re here to help.
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1. Return Window
We accept returns within 7 days of delivery.
To be eligible for a return:
• Item must be unused, unwashed, and unworn
• All original tags must be attached
• Item must be returned in original packaging
• No stains, perfume smell, makeup marks, or damage
Returns that do not meet these conditions may be rejected.
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2. Non-Returnable Items
The following items are not eligible for return:
• Items purchased during final sale or special clearance
• Gift cards
• Products damaged due to misuse
• Items returned without original tags
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3. Cash on Delivery (COD) Orders
For COD orders:
• Customers must accept the parcel at the time of delivery.
• Repeated refusal of COD orders may lead to permanent COD restrictions.
• Refunds for COD returns will be processed via bank transfer or store credit (not cash).
Lush Lounge Clothing reserves the right to cancel or restrict COD orders in case of suspicious activity.
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4. Return Process
To initiate a return:
1. Email us at lushloungeclothing@gmail.com within 7 days of delivery.
2. Mention your Order ID and reason for return.
3. Share clear images if the item is defective or incorrect.
Once approved, we will arrange a reverse pickup (if available in your area).
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5. Reverse Pickup & Charges
• Free return pickup is available for eligible cases.
• If reverse pickup is unavailable, customers may need to self-ship the item.
• Shipping charges are non-refundable unless the product received was damaged or incorrect.
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6. Refund Policy
After we receive and inspect the returned item:
• Refunds are processed within 5–7 business days.
• Refunds for prepaid orders are credited to the original payment method.
• Refunds for COD orders are processed via bank transfer or store credit.
It may take additional time for your bank to reflect the amount.
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7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
• Notify us within 48 hours of delivery
• Share clear photos and unboxing video (recommended)
We will arrange a replacement or full refund after verification.
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8. Cancellation Policy
Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.
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9. Contact Us
For any return or refund queries:
📧 Email: lushloungeclothing@gmail.com
🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
We aim to respond within 24–48 business hours.